Return Policy
HASSLE-FREE RETURNS
In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from receipt. Alternatively we can issue you a store credit to place another order. In case you receive a defective/wrong sized item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.
How do I request an exchange or refund?
Please send an email to pleinsunglasses@gmail.com
To qualify for a refund or exchange:
- Items must be unworn (apart from trying on).
- All tags and packaging must be included.
Items that do not meet these requirements are not eligible.
Exchange Policy
You may exchange your purchase within 30 days of the items arriving. Please note all items must be unwashed and unworn with tags attached in order to receive an exchange.
We will send the first exchange from our warehouse for free. For any subsequent exchanges, we will ask you to pay the cost of delivery.
Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.
Send us an email at pleinsunglasses@gmail.com stating you would like an exchange.
- Please include your full name and order number in the email.
- Include the new items you would like to exchange your order for.
To qualify for an exchange:
- Items must be unworn (apart from trying on).
- All tags, clips, and packaging must be included
Items that do not meet these requirements are not eligible.
Additional costs
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.
Faulty items
In the event you have received a faulty item, please contact pleinsunglasses@gmail.com within 14 days of the item(s) arriving. Please include the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence
ORDER CANCELLATION
In order to provide the best transit times, we fulfill orders on an hourly basis. Order cancelling is available in the next 30 minutes after placing the order. After this time has passed, the order might be already dispatched and cancellation will not be available.
Notes:
- Delivery fees are not eligible for refunds.
- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.
RETURN INSTRUCTIONS
- Send us a few pictures of the item(s) at pleinsunglasses@gmail.com and explain the reason of the return as detailed as possible. Please insert your order number in the email subject.
- Our team will send you via email the return address. Once you receive the return address, please ship the item(s) via a courier of your choice within 14 days of receiving the product. We require tracking number for the return, as lost in return items are not eligible for reimbursements.
- Once the item is returned to our warehouse we will issue a refund. It may take up to 10-15 business days for the refund to appear in your account.