Refund policy

We have a 14-day return policy, which means you have 14 days after you receive your item to request a return.

To be eligible for a return, your item must be in the same condition when you received it, unused or unworn, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@diavlo.es. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted. You must pay the amount of the return if it was not our error.

You can always contact us for any return questions at info@diavlo.es.


Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so we can assess the problem and correct it.


Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will be automatically refunded to your original payment method. Remember that your bank or credit card company may take some time to process and post the refund as well.